Retail Performance

Sales, profitability and customer loyalty are directly affected by a satisfying customer experience.

Catalyst is Ireland’s leading supplier of mystery shopping. We have a large network of secret shoppers across Ireland and the UK who provide valuable feedback to our clients every week. Whether the mystery shopping is completed in-store, online or by telephone, we can provide our clients with key measures of sales and customer service. Our clients rely on this insight to monitor and improve their customers' experiences and their staff performance.